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Manually Request Feedback & Reviews

It's easier to request reviews than ever before!


You can now send one-off requests for Feedback and Reviews to customer contacts by phone and email using the Signpost mobile app or a desktop computer.

Desktop Feedback & Review Requests

Feedback

1. For a desktop computer, first navigate to Contacts:

2. Then, select the customer contact you'd like to send a Feedback (or Review request) to. Once you've selected a contact, you can choose what kind of request you'd like to send:


3. Select whether you'd like to send it via text to a contact's phone, or via email and finish by choosing "Send now":


Reviews

1. Use our new Request Reviews feature to send review requests via SMS. It's easily accessible from your Dashboard:

2. Next, type in the phone number of the contact you'd like to request a review from, choose your review site, and finish by selecting Send Review Request

Mobile Feedback & Review Requests

Ask for a Review

1. From the Dashboard select Ask for a review to easily send a review request via SMS

2. Next, search your contacts for the person you'd like to send the review request to. Finally, select the site and choose Send Now

Feedback + Reviews


1. For the Signpost mobile app, first navigate to Contacts:


2. Then, select the customer contact you'd like to send a Feedback (or Review request) to. Once you've selected a contact, you can choose what kind of request you'd like to send:

3. Select whether you'd like to send it via text to a contact's phone, or via email and finish by choosing "Send now":

4. Select whether you'd like to send it via text to a contact's phone, or via email and finish by choosing "Send now":


Reminder

While the ability to send one-off requests is important, these campaigns can also run automatically, saving you valuable time in your day-to-day. We recommend keeping your Feedback and/or Review campaigns turned on:

You can also automate how customer contacts are imported into your account by taking advantage of our available integrations:

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