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Review Requests: Overview

Why are reviews important?

Online reviews are important for every business. A large number of positive reviews shows prospective customers that they're more likely to have a good experience working with you over your competition. With Signpost's automated review requests, your customers are targeted at the right time in the easiest way possible. Best of all, Signpost can automatically drive customers to leave reviews on the sites that make the biggest impact on your business.

Below you'll find links for helpful instructions for customizing your Review request automation. Experiment and find what works best for your business!

How To: Turn Review Requests On or Off

How To: Prioritize Review Sites

How To: Add an Additional Review Site

How To: Send Yourself a Preview of a Review Request

How to: View Individual Reviews from your Customers

How To: Turn Review Requests On or Off

1. Log in to your Signpost account and click the Campaigns tab

2. Scroll down to the Ongoing Campaigns section and click Reviews

3. Scroll down to Manage Your Review Sites and click the toggle beside the review site you want to start or stop sending review requests for

How To: Prioritize Review Sites

1. Log in to your Signpost account and click the Campaigns tab

2. Scroll down to the Ongoing Campaigns section and click Reviews

3. Click the star on the right side of the review site(s) that you'd like to prioritize requesting reviews for

*Note* If you have 1 priority site (let's say Google for this example), your automated review campaign will reach out for a review for Google first, and only request reviews from another active site once a Google review has been confirmed for that contact.

If you have 2 or more sites listed as High Priority, then the site with the lower average star rating, and/or lower number of reviews will be prioritized first. If there's no clear difference between 2 or more High Priority sites, requests for each site will alternate.

How To: Add an Additional Review Site

1. Log in to your Signpost account and click the Campaigns tab

2. Scroll down to the Ongoing Campaigns section and click Reviews

3. At the bottom of the page, you can choose an additional review site from our available list and add your specific review link

*Note* We're unable to track reviews for niche review sites, so you won't receive notifications or confirmations of reviews for that site

How To: Send Yourself a Preview of a Review Request

1. Log in to your Signpost account and click the Campaigns tab

2. Scroll down to the Ongoing Campaigns section and click Reviews

3. Click the Send Preview button and choose the review sites you'd like to send a preview of, either via email or text

How to: View Individual Reviews from your Customers

1. Log in to your Signpost account and click on Reviews Driven by Mia for the site you're interested in - Google, Facebook, or Yelp

2. Click on the contact whose review you'd like to see

3. Click See Review on Google/Facebook/Yelp to be directed to your review site where you can view the review that contact left



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