The messaging hub is your one-stop communication tool to stay on top of messages from leads and customers. It is the home page in the Signpost mobile app. First things first, let's make sure you have the latest version of the mobile app on your smartphone.
Download the mobile app
Click the images below, or search for “Signpost mobile” directly in the Google Play Store or App Store on your smartphone.
To make sure you have the latest version of the app, check if there is an “Update” button next to the Signpost app in the App Store or Google Play Store on your mobile device. If the button says “Update,” go ahead and do that. If it says “Open,” you have the latest version of the app!
In order to get the most out of the messaging hub, we recommend activating useful integrations with HomeAdvisor and missed call instant response.
HomeAdvisor Instant Response
Missed Call Instant Response
To benefit from missed call instant response features, click here to read the article and here to watch the video tutorial.
Facebook Messages Integration
To pull in your business's Facebook messages, click here to read the article.
Use the Messaging Hub Every Day
The messaging hub is the center of your business communications. You will see messaging coming in throughout the day and night, and thanks to our instant response features some of those messages will be responded to right away!
Click here to ensure you have push notifications turned on. This way, you will see what conversations you need to respond to. You will also see the blue notification next to messages that require a response.
How do I get text messages in the messaging hub?
In order for texts to be pulled into your messaging hub, customers will need to text your Signpost phone number directly. The reason for this is then you can use this phone number specifically in your marketing when you want customers to text you, instead of pulling in all the other texts on your phone.
To access your Signpost number, log into the Signpost web app and head to "Settings" and "Phone." Your text marketing number is listed there.
If you have questions or would like help getting the most out of the messaging hub, please call our support line at 855-606-4900.