The Messaging Hub is your one-stop communication tool to stay on top of messages from leads and customers. Instead of having a bunch of tabs open and switching between platforms to make sure you never miss a message, keep everything organized and simple from the Messaging Hub. In this article, we’ll talk about the different lead sources you can connect. Next, you’ll learn how to use the Messaging Hub for your business communications every single day. Lastly, I have some helpful tips for you to get the most out of your experience. Let’s get started!
Stay on top of communications
Once your integrations are set up, new messages from texts, Facebook messenger, Angi (HomeAdvisor) leads, and webchat conversations will populate in the Messaging Hub.
Text messages: You might be wondering "do I want all my texts to be pulled into the Messaging Hub?" Fear not! Only your Text Marketing Number will get direct text messages into the Messaging Hub. To locate your Text Marketing Number head to Settings > Phone and your Text Marketing Number will be listed there! Advertise this number anywhere you want, in email campaigns, in flyers, on billboards, wherever you like. If people call this number it will directly into your phone line.
Facebook: To pull in your business’s Facebook messages, check the integrations tab in the navigation bar. Connect your Facebook business page to start pulling in all new messages. This will not pull in any personal messages, instead, we will connect with your business page directly so you can rest assured it is just business messages arriving in the Messaging Hub.
Angi formerly HomeAdvisor: To get integrated with Angi and to utilize the instant response feature, click here to read the article and here to watch the video tutorial. Once you have instant response set up, you will see those messages happen in real-time from your Messaging Hub!
Webchat: Do you have webchat on your website? If so, you can pull the chats into the Messaging Hub for an easy way to respond to leads. New chat messages, conversations, and live help requests, if enabled, will all send a push notification to your app so that you can manage and respond in real-time. To learn more about integrating webchat, click here.
Use the Messaging Hub Every Day
As the center for your business communications, you will see messaging landing in the Messaging Hub in real-time. With our instant response features, you can see some of those messages are responded to instantly!
How do I know if I have a message to respond to?
Once logged into Signpost, you’ll see a blue dot next to messages that require a response. There will also be a red dot to let you know that there are messages that require your attention in the Messaging Hub.
How do I locate messages?
One of the many fantastic features of the Messaging Hub is the ability to search across multiple inboxes to find a message. Use the search bar at the top of the inbox, and type in a name or keyword to find the message.
Will other team members who login to Signpost see the same messages?
Yes! This makes it easy for the team to see what was said to leads and customers. There are a few great use cases for this– if one of your team members is on the phone and the customer references a conversation they had with someone, you can search their name and get the context without having to wonder what platform they communicated on.
A few other tips
In order to get the most out of the Messaging Hub, you should:
Ensure you have push notifications turned on. Turn on push notification on the mobile app to get notified every time there is a message waiting for your response. On the mobile app go to Settings > Push Notifications to enable notifications for new messages.
Make sure you have all your instant response features set up. Responding first greatly increases your chances of landing a job! Every instant response feature sends a custom response so you can engage leads and customers without lifting a finger. Make sure you’ve turned on every instant response feature in the mobile app. To do so, Settings > Instant Responses to explore the other options. The app will prompt you with simple next steps to set up these features.
Missed call voice response: Respond to everyone who calls your phone line wih a custom message that you can easily control within the app.
Missed call text response: Send an automatic, custom text to everyone who calls your business but doesn’t connect with someone. This will prevent them from moving onto the conversation but starting a text conversation!
Facebook Messenger: Respond instantly to everyone who sends your Facebook business page a message. This is a great way to engage with leads and customers even when you’re busy!
Angi (HomeAdvisor) leads: We know its a race to respond to leads from Angi first. We can help you be the first. Set up a custom message that will text your leads. Plus, you’ll be able to see the homeowners service request details in the Messaging Hub alongside their unmasked phone number.
Download the mobile app
Click the images below, or search for “Signpost mobile” directly in the Google Play Store or App Store on your smartphone.
To make sure you have the latest version of the app, check if there is an “Update” button next to the Signpost app in the App Store or Google Play Store on your mobile device. If the button says “Update,” go ahead and do that. If it says “Open,” you have the latest version of the app!
If you have questions or would like help getting the most out of the messaging hub, please call our support line at 855-606-4900.