As a business owner, you are on the move, on the job, and getting things done. That's why Signpost enables you to access and respond to important prospect and customer conversations on the go. In this article, we'll show you how to navigate these important communications like a pro.
Types of App Notifications
The app will clearly display which type of notifcation or new message you are receiving:
- Signpost Chat messages, appointment requests, and live help notifications from your website
- Facebook Messenger messages sent to your business page
- Text messages sent to your Signpost forwarding phone number
Respond to New Messages
Once you receive a new message, navigate to your Conversations tab.
To reply, just click to open and type your response.
Note: Facebook Messenger requires you to respond within 24 hours of receiving a new message. If more than 24 hours have passed, you will see a note indicating you can no longer respond. Instead, we encourage you to follow up by email or phone if you have that information available - read below.
Send a New Message
Note: To send a new message, the customer or lead must first be added as a Contact.
You can initiate sending a new message right from your app.
From the Conversations tab, click the "new conversation" icon in the bottom right. Then, select which contact you'd like to message.
Note: If a contact is grayed out, you will be unable to select them from this New Conversations page. This likely means that their profile does not contain a phone number for your message to be sent to.
Instead, go to the Contacts tab and find their profile. Then, click on their email address. This will open your phone's email application, and you can send your message from there.