Sending and Responding to Conversations in the Signpost Mobile App
Send and respond to important prospect and customer conversations, on the go! We'll show you how to navigate these important communications like a pro.
Types of App Notifications
The app will clearly display which type of notification or new message you are receiving:
- Signpost Chat messages, appointment requests, and live help notifications from your website
- Facebook Messenger messages sent to your business page
- Text messages sent to your Signpost forwarding phone number
Respond to New Text, Chat, or Facebook Messenger Conversations
Once you receive a new message notification, go to your Conversations tab.
To reply, just click to open and type your response. You can even include (or receive) photos and videos!
Note: Facebook Messenger requires you to respond within 24 hours of receiving a new message. If more than 24 hours have passed, you will see a note indicating you can no longer respond. Instead, we recommend you follow up by email or phone - read below.
Send a New Message
To send a new message, the customer or lead must first be added as a Contact.
Go to the Conversations tab, and click the "new conversation" icon in the bottom right. Then, select which contact you'd like to message.
Note: If a contact is grayed out, you will be unable to select them from this New Conversations page. This likely means that their profile does not contain a phone number for your message to be sent to.
Instead, go to the Contacts tab and find their profile. Then, click on their email address. This will open your phone's email application, and you can send your message from there.