We are updating the way Mia asks for Feedback and Reviews for your business to maximize the number of reviews being driven to your online pages! Now, you will have two different options to choose from when strategizing for your Signpost account:
Option 1: Feedback Enabled (Default)
In this option, all new contacts will automatically be sent a Feedback Request. Three business days after they respond to the Feedback Request, they will be sent a Review Request.
- Pros: Mia will notify you of negative Feedback as soon as it happens, giving you three business days to try to rectify the situation before the contact receives a Review Request.
- Cons: Adds a step to the review process, which could mean fewer contacts following through.
By following up with all of your customers, including those who provide negative feedback, we can ensure compliance with Google’s Terms of Service governing how businesses request reviews (specifically, "Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers.")
Option 2: Feedback Disabled (Requires Action)
In this option, Feedback Requests are disabled, and all new contacts will automatically be sent a Review Request. To disable Feedback Requests in your Signpost account, follow the instructions in this article: How To: Turn On/Off Feedback Requests
- Pros: Mia will streamline the review process by skipping the Feedback Request, ultimately driving more reviews.
- Cons: Mia will not notify you of unhappy contacts before asking for a review.
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