There are two ways to respond to texts sent to your forwarding phone number: through the email notification Signpost sent you or through your Merchant Center.
Through your Notification Email
Replying to the email notification you receive from Signpost will send your message directly to your contact's phone.
Alternatively, click the purple "Go to Merchant Center" button to bring you directly to the text in question within your Text Inbox so that you can reply to it through your Merchant Center.
Through your Merchant Center
1. Log in to your Merchant Center and navigate to the "Text Inbox" tab
2. Scroll Down to the "Your Inbox" section
3. Find the customer you want to respond to and click the purple "Reply to Customer" button
4. Type your response in the text box provided and, when satisfied with your response, click "Reply to Customer" again
Search Strings: answer text, answer texts, respond to text, respond to texts, respond to inquiry, respond to inquiries, text to forwarding, text to phone, text to phone number, text to tracking, texts to forwarding, texts to number, texts to phone, texts to phone number, texts to tracking, how to reply