There are a few different possibilities as to why your newly uploaded contacts are not yet visible in your account.
1. You did not complete all the necessary steps in the contact upload process. For contact list files, the final step involves clicking the "Save Valid Contacts" button. For individual contact additions, the final step involves clicking the "Add Contact" button.
2. It has not yet been 24 hours since your upload. Sometimes, our system gets overloaded with contact list uploads. For that reason, we suggest waiting 24 hours and checking back to see if your new contacts have processed and appeared in your account.
3. The contacts from your upload were previously in your account, but deleted. Deleted contacts cannot be re-added into your account through a file upload. If there are just a few contacts in your upload that were deleted and need to be re-added, check out our article on undeleting contacts: How To: Delete/Undelete Contacts
If there are many contacts in your upload that were deleted and need to be re-added, please email your contact list file to email@example.com with a note stating that the file contains previously deleted contacts that need to be restored. Our Customer Support Team will then upload the list through our back-end to restore the deleted contacts.
Search Terms: don't see new contacts, contacts not in account, contacts didn't upload