1. Log in to your Merchant Center and navigate to the "Settings" tab
2. Click "Phone" on the left-hand menu
3. Under the "Grow your Text Marketing List with an Interactive Voice Response" section, click "Edit Greeting"
4. Choose whether you would like your voice greeting to be Male or Female by clicking the circle next to the desired voice. (You can listen to a sample of the greeting selected by clicking the gray Play arrow underneath "Male.")
5. Once you have completed your selection, click the purple "Save Setting" button in the top right-hand corner
NOTE: If you choose to disable your Interactive Voice Response greeting, your tracking phone number will be removed from your online review sites and replaced with your local phone number.