Written comments that come through your Signpost account are considered "Feedback Responses," and are gathered by Mia for informational purposes. They are not the same as reviews that are left on your online presence pages.
Only your customers themselves can post reviews onto your online review sites—Signpost cannot publish Feedback responses on your reviews sites for them. However, three days after a customer has left Feedback for your business, Mia will ask them to leave a review on one of your review sites.
Collecting Feedback Responses separately from reviews is beneficial because they give you the opportunity to improve the experience of unhappy customers before they write a review online.
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