Written responses that come through your Signpost account are considered "Feedback Responses," and are gathered by Mia for informational purposes. They are not the same as reviews that are left on your online presence pages.
Only your customers themselves can post reviews onto your online review sites—Signpost cannot publish Feedback responses on your reviews sites for them. However, once a customer has indicated that they had a positive experience, Mia will ask them to leave a review on one of your review sites.
Collecting Feedback Responses separately from reviews is beneficial because they:
- Help Mia determine which of your contacts are happy and should be asked for reviews
- Give you the opportunity to make it right with unhappy customers before they write a review online