Feedback Responses are gathered by Mia for informational purposes and are not the same as reviews that are left on your online presence pages.
Only your customers themselves can post reviews onto your online review sites.
Collecting Feedback Responses separately from reviews is beneficial because they:
- Help Mia determine which of your contacts are happy and should be sent Review Us emails
- Give you the opportunity to make it right with unhappy customers before they write a review online
Additionally, positive Feedback Responses with comments that your customers have designated as okay to publish (also known as "unlocked" feedback reponses) are posted directly onto your Testimonials Page since this page is hosted by Signpost.