Overview: Interactive Voice Response (IVR)

The Importance of Interactive Voice Response (IVR)

Interactive Voice Response is a great way to encourage all inbound callers to join your text marketing list.

 

The Interactive Voice Response (IVR) Process

A short audio recording will play at the beginning of every call that is placed through your Signpost forwarding phone number to your business phone number.

  • If the caller has never called in to your forwarding number before, they will hear “Thanks for calling [BUSINESS NAME]. Press "1" to get [TITLE OF NEW CUSTOMER OFFER]! Please stay on the line and someone will be with you shortly.”
  • If the caller has called in to the forwarding number before but has not opted in, they will hear “Thanks for calling [BUSINESS NAME]. Press "1" to start receiving text offers on your mobile phone! Please stay on the line and someone will be with you shortly.”
  • If the caller has called in to the forwarding number before and has already opted in or out, they will hear “Thanks for calling [BUSINESS NAME]. Please stay on the line and someone will be with you shortly.”

If the caller presses 1, they'll receive this text at the end of the call:

"Thanks for calling! Reply YES to finish opting in. You'll get autodialed marketing texts including offers & updates (max 5/mo). Opt-in not required for purchase. Msg&Data rates apply. To opt out text STOP"

Once opted in, your customers will receive your New Customer Offer directly to their phone, as well as any additional campaigns you send out from your account.

 

Related Articles

How To: Turn On/Off Interactive Voice Response (IVR)

How To: Edit Your Interactive Voice Response (IVR) Greeting

How To: Send a Text Campaign

How To: Respond to Texts to Your Forwarding Number

Get the Most from Your Forwarding Phone Number

Get the Most from Your Text Message Marketing

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