Overview: Tracking Phone Number

The Tracking (or "Forwarding") Phone Number is a tool used on our Pro and Standard Tier accounts to capture more contacts and increase engagement through Signpost. You can find your tracking number by logging into your Merchant Center and navigating to the "Settings" tab, then the "Phone" page.

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Your tracking number will be automatically listed on your Google and Facebook pages for you once they are connected to your Signpost account, as well as on the bottom of all email campaigns sent from your Signpost account. We recommend also adding it to your website, business cards, or any other marketing materials. When a customer dials your tracking number, their call will forward and ring directly to the local business number listed in your account.

The caller’s contact information will be automatically logged in your Contacts tab, giving you more information into their engagement habits. Additionally, if you have our IVR Feature enabled, customers who call this number will be prompted to opt into your text marketing program.

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