What is Auto vs. Manual campaign sending?

Email and SMS campaigns can be sent 2 ways: manually and automatically.

Auto Send Campaigns

Auto Send allows Signpost to send messages on behalf of your business automatically. When Auto Send is disabled, the only way for a customer to receive a message through your Signpost account is if the message is sent manually. Auto Send is designed to send active campaigns to your eligible contacts in a market-tested sequence to get you the highest open rates and the most outcomes. We recommend you always keep the Auto Send option on.

Each campaign has its own Auto Send settings that you can turn on or off:

  1. Navigate to the "Campaigns" tab and select the category of the campaign you'd like to adjust
  2. Click the three dots next to the blue "Send Me A Preview" button and choose "Manage Auto-Send Settings"
  3. Toggle the Auto Send option found on the far right to "on" or "off" to enable or disable for email or text campaigns and click "Save Settings"

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Manual Sends

A manually sent email is sent immediately. This function can be used to supplement or replace Auto Send:

  1. Navigate to the "Campaigns" tab and select the category of the campaign you'd like to adjust
  2. Click the three dots next to the blue "Send Me A Preview" button and choose "Send to Specific Contacts"
  3. Choose whether to send go everyone on your list, a specific list, or specific contacts
  4. Click "Send" to send the campaign immediately 

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