Email and text campaigns can be sent two ways: automatically or manually. When your Signpost account is activated, Auto-Send is the default setting. However, you can choose to turn this feature off if you wish.
Auto-Send allows Signpost to send messages on behalf of your business automatically. Active campaigns are sent to your eligible contacts in a market-tested sequence to get you the highest open rates and the most outcomes.
When Auto-Send is disabled, the only way for a customer to receive a message through your Signpost account is if you send the message yourself. We recommend that you always keep the Auto-Send option on so that Mia can work in the background for you while you focus on your business.
Campaigns with Auto-Send are typically the following:
- Your Feedback and Review requests
- Your New Customer Campaigns, Active Customer Campaigns, and Winback Campaigns
A manual email is sent immediately when you trigger it. This function can be used to supplement or replace Auto-Send.
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