In addition to following up for positive reviews, Signpost uses positive feedback to create a real-time testimonials page for your business. This page shows all written comments from people who said they would recommend your business and gave permission for their feedback to be used publicly.
The testimonials page is a great way to show prospective clients real feedback from past customers, and many clients have posted the link to their website and social media pages.
Unlike reviews, you have complete control over what is and is not shown on your testimonials page, so you never have to worry.
Remove Content from Testimonials Page
If there is a comment you don't want posted:
- Go to "Campaigns>Feedback" in your merchant center
- Scroll down to the "Your Feedback" section
- Use the drop-down menu to filter your results so that you can more easily find the comment you want to remove
- Click "Public" on the drop-down menu next to the comment in question and select "Only Me"