Occasionally, you will receive an email notification informing you that a contact has claimed your offer.
What does this mean?
This notification means that one of your contacts has clicked the "Claim this Offer" button on one of your email offers—either your automated Referral Gift/Text Marketing Opt-In Offer or a manually-created One-Time Campaign. By clicking the "Claim this Offer" button, your contact is expressing interest in using the offer at some point.
What do I do next?
It is entirely up to you on how you would like to follow up with contacts who claim offers, if at all.
If you would like to follow up, you can reach out by email (or phone, if that information is available in their customer profile) thanking the contact for claiming your offer in order to convey a personable touch. You can also offer additional instructions for redeeming the offer, scheduling an appointment, or paying in advance to prompt follow-through on your contact's part.
If you take no action, the contact in question will still receive an email reminder three days before the offer expires to encourage them to take advantage of it. However, if you set a long-term expiration date, you may want to follow up with them a little earlier to remind them that they claimed the offer and should use it before it expires.
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