Overview: Review Requests

Importance of Reviews

Online reviews are important for every business. With Signpost's automated review logic, your customers are targeted at the right time in the easiest way possible. Best of all, Mia automatically drives customers to leave reviews on the site that will make the biggest impact on your business.

The Review Process

If you have Feedback Requests enabled, Mia will follow up with anyone who has left Feedback after three business days with a request to post a review. If you do not have Feedback Requests enabled, Mia will automatically send new contacts a Review Request.

Mia’s logic works on the three major review sites: Yelp, Google, and Facebook. You can choose which of these sites is more important by designating one or two of them as “High Priority,” which will lead Mia to focus more effort on those sites.

Signpost also allows you to choose one niche review site to drive Signpost-generated review leads to. Although we can’t automatically pull ratings and reviews from these niche review sites, if you choose to add one, Mia will continuously drive reviews for it. Our available niche review sites include Angie's List, HomeAdvisor, BBB, SpaFinder, and many more.

Once a review is posted by a customer clickthrough, Mia will confirm that the review was driven by her and send you an email notification. She'll also provide a link to the review for you.

Related Articles

How To: Turn Review Requests On or Off

How To: Send Yourself a Preview of a Review Request

How To: Prioritize Your Review Sites

Check Your Account Activity & Outcomes

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