How To: Unsubscribe/Re-subscribe Contacts

Unsubscribe Contacts

To unsubscribe a contact from within their Customer Profile:

1. Click the purple toggle under their name, which will turn gray to indicate that the contact is now unsubscribed

unsubscribe.png

 

To unsubscribe a contact from your Contact List:

1. Scroll through your list to find the contact you want to unsubscribe, or type their name or email address in the Search bar and hit the "Enter" key on your keyboard

search_bar.png

 

2. Click the blue switch next to their name, which will turn gray to indicate that the contact is now unsubscribed

unsubscribe.png

 

To unsubscribe multiple contacts:

1. Filter your visible contact list to show only the contacts you would like to unsubscribe: Filter Contacts

2.Click the checkmark next to "Subscribed" in the menu bar to select all filtered contacts. (If the filtered contacts fill up more than one page, click "Select all [###] contacts" in the gray box that appears above.)

Checkbox.png

 

3. Click the gray Actions menu and choose "Mark Selected As," then "Not Subscribed"

not_subscribed.png 

 

 

 

Re-subscribe Contacts

NOTE: Due to text marketing proof of consent laws, phone numbers cannot be manually subscribed.

NOTE: If the toggle for the contact is a lighter gray than the toggles pictured on this page, then the contact has unsubscribed themself from further marketing messages from you, and you will not be able to re-subscribe them.

To re-subscribe a contact from within their Customer Profile:

1. Click the gray toggle under their name, which will turn purple to indicate that the contact is now subscribed.

subscribe.png 

 

To re-subscribe a contact from your Contact List:

1. Scroll through your list to find the contact you want to subscribe, or type their name or email address in the Search bar and hit the "Enter" key on your keyboard

search_bar.png 

 

2. Click the gray switch next to their name, which will turn purple to indicate that the contact is now subscribed

subscribe.png

 

To re-subscribe multiple contacts:

1. Filter your visible contact list to show only the contacts you would like to subscribe: Filter Contacts

2.Click the checkmark next to "Subscribed" in the menu bar to select all filtered contacts. (If the filtered contacts fill up more than one page, click "Select all [###] contacts" in the gray box that appears above.)

 Checkbox.png

 

3. Click the gray Actions menu and choose "Mark Selected As," then "Subscribed"

subscribed.png

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