How To: Turn On/Off Interactive Voice Response (IVR)

Getting Started

1. Log in to your Merchant Center and navigate to the "Settings" tab

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2. Click "Phone" in the left-hand menu

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Turn On IVR

1. Under "Grow your Text Marketing List with Interactive Voice Response," click the purple "Activate" button

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2. Select either the Male or Female pre-recorded greeting

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3. Once you've made your greeting selection, click "Save Setting"

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Turn Off IVR

1. Click "Edit Greeting" in the "Phone Settings" section

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2. Click the toggle next to "Make selected greeting active when people call" to change it from purple to gray

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3. Click the purple "Save Setting" button

Save_Setting.png

NOTE: If you choose to disable your Interactive Voice Response greeting, your tracking phone number will be removed from your online review sites and replaced with your local phone number.

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