How To: Turn On/Off Interactive Voice Response (IVR)

Getting Started

1. Log in to your Merchant Center and navigate to the "Settings" tab

2. Click "Phone" in the left-hand menu

Turn On IVR

1. Under "Grow your Text Marketing List with Interactive Voice Response," click the purple "Activate" button

2. Select either the Male or Female pre-recorded greeting

3. Once you've made your greeting selection, click "Save Setting"

Turn Off IVR

1. Click "Edit Greeting" in the "Phone Settings" section

2. Click the toggle next to "Make selected greeting active when people call" to change it from purple to gray

3. Click the purple "Save Setting" button

NOTE: If you choose to disable your Interactive Voice Response greeting, your tracking phone number will be removed from your online review sites and replaced with your local phone number.

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