If you'd like to cancel your subscription or make any adjustments to it, we require written notice at least 30 days before your next billing date as well as an offboarding phone call with your Customer Success Manager.
To begin the cancellation process:
1. Log in to your Merchant Center and navigate to the “Settings” tab
2. Click “Subscriptions” on the left-hand menu
3. Click “Cancel my subscription”
Note: If you don't have this available in your account, no worries! Please use the contact information at the bottom of the page to send an email to mia@signpost.com with your request.
4. Type in your reason for cancellation and click the purple “Submit Cancellation” button
Note: Your cancellation is not finalized until you have gone through the offboarding process and received a cancellation confirmation email from your Account Manager.
To discuss alternate Subscription options:
Contact our Customer Support Team during our business hours (Monday through Friday from 9am to 6pm Eastern Time) by emailing support@signpost.com, calling (646) 780-7767, or using the chat feature in the bottom right-hand corner of your account.
One of our team members will help you schedule an appointment with your Account Manager to discuss your options.
Search Strings: do not renew, cancel my service, cancel my account, cancel service, cancel subscription, changed my mind, turn off, cancel my contract, cancel contract, cancel signpost, cancel my subscription, how to cancel, terminate service, terminate services, service termination, deactivate account, deactivate my account, deactivate services, cancel signpost contract, cancel contract, account hold, put my account on hold, put account on hold, close the account, close my account, close account, suspend account, suspend my account, cancellation policy, cancelation policy, canceling contract, delete account, cancel auto renewal, cancel auto-renewal, stop auto renewal, stop auto-renewal