If you'd like to cancel your subscription or make any adjustments to it, we require written notice at least 30 days before your next billing date as well as an offboarding phone call with your Customer Success Manager.
To begin the cancellation process:
1. Log in to your Merchant Center and navigate to the “Settings” tab
2. Click “Subscriptions” on the left-hand menu
3. Click “Cancel my subscription”
Note: If you don't have this available in your account, no worries! Please use the contact information at the bottom of the page to send an email to email@example.com with your request.
4. Type in your reason for cancellation and click the purple “Submit Cancellation” button
Note: Your cancellation is not finalized until you have gone through the offboarding process and received a cancellation confirmation email from your Account Manager.
To discuss alternate Subscription options:
Contact our Customer Support Team during our business hours (Monday through Friday from 9am to 6pm Eastern Time) by emailing firstname.lastname@example.org, calling (646) 780-7767, or using the chat feature in the bottom right-hand corner of your account.
One of our team members will help you schedule an appointment with your Account Manager to discuss your options.
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