What is Public vs. Private Feedback?

When you receive feedback, it can be designated as either public or private.

Feedback is private when:

  • The rating is negative (3 stars or lower)
  • No additional comments are provided with the star rating (whether negative or positive)
  • The "Sure! Publish this feedback on our testimonials page" box under the feedback text box is unchecked

Feedback is public when:

  • The rating is positive (4 or 5 stars), the customer provides an additional comment, and the "Sure! Publish this feedback on our testimonials page" box is checked

This image is an example of the feedback email that a customer receives.

Screen_Shot_2017-02-28_at_9.35.15_AM.png 

Below is the notice you receive when someone leaves feedback.

Screen_Shot_2018-02-21_at_1.44.28_PM.png

Important Note: Feedback is used by Mia to drive happy customers to leave a review. Only the customer is able to post their feedback on a review site. If a happy customer has yet to leave a review Mia will follow-up and ask a customer to post their feedback on a review site.

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.