Public and Private Feedback

When you receive feedback, it can either be public or private. Below are the scenarios in which feedback is private or public.  

 

Feedback is private when:

  • It is negative (3 stars or lower).
  • No text is provided with their star rating (negative or positive).
  • If they uncheck the box in the image below before submitting their feedback.

 

Feedback is public when:

  • They provide an additional comment with their 4 or 5 star rating and leave the box checked.

 

 Screen_Shot_2017-02-28_at_9.35.15_AM.png

Above is a portion of the screen following the submission of a 5 star rating.

 

 

Screen_Shot_2017-02-28_at_9.47.21_AM.png

Private feedback as seen in the "Recent Customer Activity" section on your dashboard. No text was provided so there is nothing to publish. Therefore, the rating is private.

 

 

 

 

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