How can we help?

What To Expect

• How It Works
• Onboarding Process

General Account Information

• Signpost Account Overview
• How To: Log In to Your Signpost Account
• How To: Reset Your Signpost Account Password
• How To: Add Users to Your Signpost Account
• How To: Get Help from Signpost

Billing

• How To: Get Invoices/Billing Information
• How To: Update Your Credit Card
• How To: Cancel Your Subscription

FAQs

• ★ What is Public vs. Private Feedback?
• How does Signpost get online reviews for my business?
• What are Outcomes?
• Where is my business information published online?
• What is Auto vs. Manual campaign sending?
• Why aren't my Feedback Responses/Reviews being published online?

See all 17 articles

Summer 2018

• ★ Webinar: Ask the Experts June 2018
• Update: Constant Contact Integration
• Update: Multi-List Campaign Sending
• Update: QuickBooks Online Integration
• Update: TigerPistol Facebook Ads Partnership
• Update: New Signpost Payments

Spring 2018

• Webinar: Ask the Experts March 2018
• Update: Referral Program Improvements
• Update: Review Request Logic

Winter 2017-2018

• Update: Interactive Voice Response (IVR)
• Update: Pre-Paid Offers
• Update: Custom Email Signatures

Fall 2017

• Update: New Look
• Update: "Open 24 Hours" Designation
• Update: Google AdWords
• Update: MindBody Appointment Sync

Arts and Entertainment

• Arthur Murray Dance Studio of Arrowhead
• Authentic Belly Dancing Entertainment & Academy
• Painting with a Twist of Evansville
• Splash Universe

Education

• Armed2Defend
• Mathnasium of Mill Valley
• Soc Roc - Soccer Classes for Kids
• The Cambridge Real Estate Collaborative

Health and Fitness

• Anytime Fitness of Lancaster
• Extra Innings of Wappinger
• Mada Krav Maga

Home Services

• AW Crooks Plumbing & Heating
• Emerg+NC Property Rescuers
• Guardian Alarm
• JK Radon
• Long Island Carpet Cleaners
• Pearl Painters

See all 7 articles

Local Services

• American Lock & Key
• Budget Blinds of Atlanta North East
• Budget Blinds of Naples & Marco Island
• Shine Auto Spa
• Tax Defense Partners
• The UPS Store of Bellaire

Retail

• Harvest Ridge Winery
• ICONIC Vape & Wellness
• Signarama of Carlsbad
• Skeffington's Formal Wear
• Victori Framing

Salon and Spa

• Jennifer Bradley Skincare & Cosmetics
• Paris Alexander Day Spa

Base Features

• Feature Overview: Signpost API
• Feature Overview: Tracking Phone Number
• Feature Overview: Interactive Voice Response (IVR)
• Feature Overview: Testimonials Page
• Feature Overview: Appointment Sync
• Feature Overview: QuickBooks Integration

See all 7 articles

Emails, Campaigns, & Offers

• Feature Overview: Feedback Program
• Feature Overview: Review Program
• Feature Overview: Referral Program
• Feature Overview: New Customer Offers
• Feature Overview: Scheduled Campaigns
• Feature Overview: Text Message Marketing

Add-on Features

• Feature Overview: Signpost Payments
• Feature Overview: New Signpost Payments
• Feature Overview: Facebook Ads
• Feature Overview: Google AdWords
• Feature Overview: Pre-Paid Offers

Online Business Pages

• How To: Create a Facebook Page for Your Business
• How To: Create a Google Page for Your Business
• How To: Create a Yelp Page for Your Business
• How To: Attach Your Business Facebook Page to Signpost
• How To: Attach Your Business Google Page to Signpost
• How To: Attach Your Business Yelp Page to Signpost

Customer Contacts

• ★ How To: Unsubscribe Customer Contacts
• How To: Upload Customer Contact Lists
• How To: Add Individual Customer Contacts
• How To: Connect Your Email Account
• How To: Edit/Modify Customer Contacts
• How To: Delete/Undelete Customer Contacts

See all 10 articles

Exporting Contact Lists

• How To: Download Customer Contacts from Signpost
• How To: Export Customer Contacts from Constant Contact
• How To: Export Customer Contacts from Excel
• How To: Export Customer Contacts from Google Apps
• How To: Export Customer Contacts from HomeAdvisor
• How To: Export Customer Contacts from MailChimp

See all 9 articles

Campaigns & Offers

• How To: Create a Scheduled Offer
• How To: Create a Scheduled Custom Campaign
• How To: Create a Pre-Paid Offer
• How To: Preview a Campaign/Offer
• How To: Edit a Scheduled or Draft Campaign/Offer
• How To: Cancel a Campaign/Offer

See all 10 articles

Other How Tos

• ★ How To: Set Up QuickBooks Online Integration
• How To: Embed Your Testimonials Page on Your Website
• How To: Set Up Interactive Voice Response (IVR)
• How To: Disable Interactive Voice Response (IVR)
• How To: Monitor Activity & Outcomes
• How To: Edit Your Business Information on Your Account & Online Pages

See all 12 articles

Reach More Customers

• Grow Your Email Subscriber Base
• Grow Your SMS Subscriber Base
• Grow Your Results

Driving & Managing Outcomes

• Driving & Managing Feedback & Testimonials
• Driving & Managing Positive & Negative Reviews
• Driving & Managing Referrals
• Driving & Managing New Customer & Scheduled Offer Claims

More Tips & Tricks

• Get the Most from Your Tracking Phone Number
• Get the Most from Your Text Message Marketing
• Develop Customized Marketing Using Segmentation