How can we help?

What To Expect

• Getting Started: Setting Up Your Account
• Overview: How Signpost Works
• Overview: The Onboarding Process
• Check Your Account Activity & Outcomes

General Account Information

• Signpost Account Overview: Your Merchant Center
• How To: Log In to Your Signpost Account
• How To: Reset Your Signpost Account Password
• How To: Add Users to Your Signpost Account
• How can I get help from a real person?!

Billing

• How To: Get Invoices/Billing Information
• How To: Update Your Credit Card
• How To: Cancel Your Subscription

FAQs

• Check Your Google AdWords Results
• View Your New Referrals
• Why am I getting errors when trying to upload my Contact List?
• Why can't I see my newly uploaded Contacts in my account?
• Why can’t all my Feedback be added to my Testimonials Page?
• How do I enable reviews on my business's Facebook page?

See all 20 articles

Fall 2018

• Webinar: Google 101 November 2018
• Webinar: Ask the Experts September 2018
• Update: Feedback Notification Changes
• Update: IVR Text-to-Speech Improvements
• Update: Mailchimp Integration

Summer 2018

• ★ Webinar: Ask the Experts June 2018
• Update: Constant Contact Integration
• Update: Multi-List Campaign Sending
• Update: QuickBooks Online Integration
• Update: TigerPistol Facebook Ads Partnership
• Update: New Signpost Payments

Spring 2018

• Webinar: Ask the Experts March 2018
• Update: Referral Program Improvements
• Update: Review Request Logic

Winter 2017-2018

• Update: Interactive Voice Response (IVR)
• Update: Custom Email Signatures

Fall 2017

• Update: New Look
• Update: "Open 24 Hours" Designation
• Update: Google AdWords
• Update: MindBody Appointment Sync

Arts and Entertainment

• Arthur Murray Dance Studio of Arrowhead
• Authentic Belly Dancing Entertainment & Academy
• Painting with a Twist of Evansville
• Splash Universe

Education

• Armed2Defend
• Mathnasium of Mill Valley
• Soc Roc - Soccer Classes for Kids
• The Cambridge Real Estate Collaborative

Health and Fitness

• Anytime Fitness of Lancaster
• Extra Innings of Wappinger
• Mada Krav Maga

Home Services

• AW Crooks Plumbing & Heating
• Emerg+NC Property Rescuers
• Guardian Alarm
• JK Radon
• Long Island Carpet Cleaners
• Pearl Painters

See all 7 articles

Local Services

• American Lock & Key
• Budget Blinds of Atlanta North East
• Budget Blinds of Naples & Marco Island
• Shine Auto Spa
• Tax Defense Partners
• The UPS Store of Bellaire

Retail

• Harvest Ridge Winery
• ICONIC Vape & Wellness
• Signarama of Carlsbad
• Skeffington's Formal Wear
• Victori Framing

Salon and Spa

• Jennifer Bradley Skincare & Cosmetics
• Paris Alexander Day Spa

Base Features

• Overview: Integrations
• Feature Overview: Signpost API
• Overview: Forwarding Phone Number
• Overview: Interactive Voice Response (IVR)
• Overview: Testimonials Page
• Overview: Appointment Sync

Emails, Campaigns, & Offers

• Overview: Feedback Requests
• Overview: Review Requests
• Overview: Referral Requests
• Overview: New Customer Offers
• Feature Overview: Scheduled Campaigns
• Overview: Text Message Marketing

Add-on Features

• Overview: Signpost Payments
• Overview: New Signpost Payments
• Overview: Facebook Ads
• Overview: Google AdWords

Online Business Pages

• How To: Create a Facebook Page for Your Business
• How To: Create a Google Page for Your Business
• How To: Create a Yelp Page for Your Business
• How To: Attach/Edit Your Business Facebook Page for Reviews
• How To: Attach/Edit Your Business Google Page for Reviews
• How To: Attach/Edit Your Business Yelp Page for Reviews

Customer Contacts

• ★ How To: Unsubscribe/Re-subscribe Contacts
• How To: Send Yourself a Preview of a Referral Request
• How To: Add a Contact to a Segmented Contact List
• How To: Delete a Contact from a Segmented Contact List
• How To: Rename a Segmented Contact List
• How To: Combine Two Segmented Contact Lists

See all 19 articles

Exporting Contact Lists

• How To: Download My Contacts from Signpost
• How To: Export Customer Contacts from Constant Contact
• How To: Export Customer Contacts from Excel
• How To: Export Customer Contacts from Google Apps
• How To: Export Customer Contacts from HomeAdvisor
• How To: Export Customer Contacts from MailChimp

See all 9 articles

Campaigns & Offers

• How To: Send Yourself a Preview of Your New Customer Offer
• How To: Send Yourself a Preview of a Review Request
• How To: Send Yourself a Preview of a Feedback Request
• How To: Turn On/Off New Customer Offers
• How To: Turn On/Off Referral Requests
• How To: Turn On/Off Feedback Requests

See all 15 articles

Other How Tos

• ★ How To: Set Up QuickBooks Online Integration
• How To: Cancel Google AdWords
• How To: Get Google AdWords
• How To: Cancel Facebook Ads
• How To: Get Facebook Ads
• How To: Cancel Signpost Payments

See all 20 articles

Reach More Customers

• Grow Your Email Subscriber Base
• Grow Your SMS Subscriber Base
• Improve Your Account Performance

Driving & Managing Outcomes

• Driving & Managing Feedback & Testimonials
• Driving & Managing Positive & Negative Reviews
• Driving & Managing Referrals
• Driving & Managing New Customer & Scheduled Offer Claims

More Tips & Tricks

• Get the Most from Your Forwarding Phone Number
• Get the Most from Your Text Message Marketing
• Develop Customized Marketing Using Segmentation
• Using your Facebook Page’s Call to Action Button